FAQs

Frequently asked questions

Sewing Machines

Which is the best brand of Sewing Machine?


Lets face it, buying a sewing machine now is a minefield of choices, variations and technical jargon. Sometimes what you want is a machine that when you get it out of the cupboard to start your sewing it just works. We would recommend to buy a sewing machine with a metal subframe as the very minumum, and with a metal sewing hook to prevent constant breakdowns due to inferior quality. Lots of machines are now made with plastic internal components to save cost, but you won't find them at home of sewing, we refuse to sell poor quality! Brands we recommend in terms of reliabilty would be Brother (innovis range and up), Bernina, Janome, PFAFF & Husqvarna Viking... Although the most famous, Singer has sadly changed hands many times in the last 10 years, and build quality has become a bit of a problem. not the same old workhorses from 30 years back!




What if I find a particular Sewing Machine/Overlocker cheaper?


At home of sewing we strive to give the best price on the products we sell, if you do manage to find them cheaper, please email us at info@homeofsewing.co.uk The website link Price of the product Contact Details We will then get back in touch with you within the next working day with a phone call, where we can match the price and provide you with this item that you require.




I can't find a particular machine on your site?


On the occasion there is a product that you require and you can’t seem to find this product on our main website, we would suggest you send us an email to info@homeofsewing.co.uk Within this email you would need to supply us with: The item product code or name Contact details We would then get in touch with our suppliers and within the next working day you would receive either a call or email regarding the items price and availability.




Are the machines you sell new?


All the machines we supply are brand new, unless stated. Every new machine will be delivered in its original packaging with its own unique serial number located on the rear of the machine and on the box. We have a tendency to offer Ex-Display and Re-Conditioned machines. Ex-Display machines are practically brand new machines which are placed on the shop floor for customers to see. They often have very little usage before sale. Please note the Ex-Display machines always come with the original packaging, parts and full manufacturers warranty Re-Conditioned Machines are machines we tend to bring in as trade in offers. They are checked over for any faults by a fully trained engineer, however if any faults occur they are instantly rectified. Please note not all Re-Conditioned machines come with its original packaging or parts.




How do I make an order?


You can order online on our easy to use and secure website. Before you place an order you will need to look for the item either through the search box on the top of the website or through our easy to navigate shop categories. We have a wide range of products, so if you are struggling to find what you are looking for please contact us through email info@homeofsewing.co.uk Or you can call our helpful team on 0208 478 0669. We will always try our best to provide you with the product that you require. We also offer the best telesales service which allows you to place your order over the phone. Phone lines are open 10:00am - 5:00pm Monday to Saturday.




Can I cancel my order?


Due to the speed of our service it is not usually possible to cancel but please call our team on 0208 478 0669. If your order has not yet been processed it may be possible to cancel. If your order has already been shipped, please follow the usual returns procedure.




Can I add something to my order after it has been shipped?


Due to the speed of our service we cannot always add items to an order if your order has already been processed. However if you contact our team within 24 hours of placing your order, if your order has not yet been processed they may be able to add items to your order for you.




How does the gaurantee work?


If your machine develops a fault within the guarantee period, which has been caused by defective materials or poor workmanship. We will happily arrange the collection, repair and return at no cost to the customer. Please retain the original packing materials, in case your item has to be returned to us. In the event that the item should need to be returned to ourselves and the original packaging has not been retained, you will be responsible for any costs incurred by couriers to return the machine to ourselves This does not affect your statutory consumer rights and excludes expendable parts (such as needles, bulbs, belts, needle threaders, etc), normal wear and tear, negligence and misuse, as stated on the manufacturers guarantee document. The collection and return cover applies to UK mainland addresses only. When you first encounter a problem with your machine please call our Customer Service Team on 0208 478 0669. The first thing they will ask for is your order number. They will then go through troubleshoot questions with you over the phone. If the problem still persists we will offer a collection repair and return to the customer at no cost.




Are prices including VAT or plus VAT?


All the prices on our website are including VAT, your receipt will show this itemised.





Contact

Contact the team!

0208 478 0669

info@homeofsewing.co.uk

Regent Home of Sewing

4-6 Chapel Road,

Ilford, Essex, United Kingdom IG1 2AG

Company number: 02015819    VAT: 450 8413 62    Registered Office: 62 Buntingbridge Road, Ilford, England, IG2 7LR