Shipping Policy

*Free Standard Shipping on all small items UK orders over £30.00, Free Express Shipping on all UK orders over £50.00.

*Free express UK Shipping on all Domestic Machines.

Small Order Under £30.00 are charged at £2.99 for Royal Mail 48 Tracked (2-3 working days) and £3.99 for Royal Mail 24 Tracked (1-2 working days).

   

We want you to receive your goods as quickly as possible and aim to despatch within 1 - 2 days of receipt of your order. Delivery estimates are calculated by taking the estimated despatch date and adding the transit time (the time it takes a package to travel from our facilities to your destination address)
Please note goods will not be dispatched Sunday.

UK Offshore Addresses & Scottish Highlands

We currently dispatch to these destinations at no additional cost but extended delivery schedules are likely to apply. 

International Shipping

Due to changes and complexity for sending items abroad we have taken the decision to stop all international deliveries temporarily.

Stock Availability

We aim to keep as many of the products available on our site as possible in stock for immediate dispatch.  However, from time to time, some items may be out of stock or be temporarily unavailable.  We will quote as realistic a delivery schedule as we can when confirming your order and will always attempt to update you if additional information comes to light.  We do therefore appreciate orders displaying both email and telephone contact details, so that we can make sure customers are kept well informed - if you have typed your email address incorrectly for example and not provided a telephone number, we will have no way of contacting you quickly in the event of there being a problem with your order.  Please rest assured that we do not use personal information for any reason other than processing orders and providing related information.  For full details on data handling, please refer to the privacy policy section via the link at the foot of this page.

 

Machine Delivery
Larger items including Sewing Machines over 5KG will be sent via courier which will be booked within 24 hours of payment being received.

Delivery is usually next day however can take up to 48 hours. Delivery will usually be made by APC unless a parcel larger than their maximum size.

Do I sign for my goods if they are damaged? If goods arrive damaged, please sign to accept but note that the goods are damaged, if you sign for the goods in 'Good Condition' you will not be able to process a claim.


Return & Exchange Policy

 

Under the United Kingdoms Distance Selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return the goods to us for full credit, subject to the following conditions:

  • The item(s) is in stock condition i.e. as it was when it was delivered to you.

  • You inform us of your desire to cancel within 14 days of receipt of the product(s).

  • You pay the return delivery charges.

  • Goods are returned as soon as possible in order that your credit can be actioned within 30 days.

  • Goods are returned in a re-saleable condition and in their original packaging.

Please note that your right to return Products does NOT apply to Products which fall into the following categories unless they are faulty:

  • Software ordered can only be credited as long as the product has not been unboxed & in original seal. We retain the right to refuse the return of open software.

  • Sewing patterns can only be credited as long as the product has not been opened or cut into. This is inline with the pattern manufacturers copyright policies.

  • Fabric will not be credited if it has been cut, laundered or changed in any way.

If goods are refused by us, because the above criteria is not met, we will return them to the customer and at the customers expense.

If goods are found to be faulty, damaged in transit or sent in error, we will arrange return delivery from UK addresses and pay the return carriage cost.

 

In order to proceed with a return please complete the form below. Equally please feel free to get in contact either by phone on 0208 478 0669 or through our Contact Us page on the site.

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Returns Form
Order Information
Reason for Return